Quick Support

Try these common fixes before reaching out — many minor GPS and kill switch issues resolve in a couple of minutes.

GPS tracker troubleshooting

Location hasn't updated in a while
The vehicle may be parked where GPS/cell signal is weak (garage, underground). Drive to an open area — the tracker should report automatically once it reconnects.
Tracker shows offline after sitting parked
Your vehicle's battery may have run down from sitting unused — the tracker is hardwired to it, so a dead car battery means no power to the tracker. Take the car for a 15–20 minute drive to recharge it, or use a trickle charger for long parking. Otherwise contact us to check the hardwired connection.
App shows a stale or wrong location
Pull to refresh the app, or force-close and reopen it. Confirm the tracker is online in the device list before assuming a fault.
Geofence alerts not arriving
Check that notifications are enabled for the app on your phone, and that the geofence radius isn't too large to overlap constant entry/exit pings.

Car won't start after enabling kill switch
Open the app and confirm the kill switch is disarmed. The starter is disabled on purpose while armed — disarming should restore normal starting within a few seconds.
App says disabled but car still starts
The relay may not be engaged. Toggle the kill switch off and back on in the app, then test again. If it persists, the relay wiring should be inspected — schedule a service call.
Can't arm from the app
Check your phone's data connection and the tracker's online status. The kill switch command is sent through the tracker, so it needs a live connection.

If the steps above don't resolve it, we're happy to take a look. Reach us at (770) 674-8012 or email admin@strictlymobileelectronics.com, or message us on the contact page. For installation-related service, book a repair or service call.